Lists ticket categories

Retrieves the ticket categories configured for the company, with the custom fields reporters fill in for each one. Use it to resolve the category and customFields ids returned on a ticket. Service providers and external integration settings configured on a category are not returned.

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Responses

🟢200OK

application/json

Ticket categories configured for the company

Bodyapplication/json

Example

{
    "data": [
        {
            "id": "51eebc99-9c0b-4ef8-bb6d-6bb9bd380501",
            "name": "Facilities",
            "description": "Anything broken in the office",
            "officeId": "a1eebc99-9c0b-4ef8-bb6d-6bb9bd380a11",
            "isActive": true,
            "customFields": [
                {
                    "id": "a2eebc99-9c0b-4ef8-bb6d-6bb9bd380a02",
                    "label": "What is affected?",
                    "type": "shortText",
                    "isRequired": true,
                    "options": null
                }
            ],
            "createdAt": "2026-01-15T09:30:00.000Z",
            "updatedAt": "2026-06-01T08:00:00.000Z"
        }
    ]
}

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

Lists ticket categories

Request

Request Code Samples

Responses