TicketResponse

{
    "id": "11eebc99-9c0b-4ef8-bb6d-6bb9bd380101",
    "code": "FAC-1042",
    "status": "open",
    "urgency": "low",
    "source": "web",
    "officeId": "a1eebc99-9c0b-4ef8-bb6d-6bb9bd380a11",
    "floorId": "31eebc99-9c0b-4ef8-bb6d-6bb9bd380301",
    "zoneId": "41eebc99-9c0b-4ef8-bb6d-6bb9bd380401",
    "resourceId": null,
    "locationInfo": "Kitchen, second floor",
    "category": {
        "id": "51eebc99-9c0b-4ef8-bb6d-6bb9bd380501",
        "name": "Facilities"
    },
    "reportedById": "61eebc99-9c0b-4ef8-bb6d-6bb9bd380601",
    "reportedBy": {
        "id": "d1eebc99-9c0b-4ef8-bb6d-6bb9bd380d01",
        "email": "john.doe@deskbird.com",
        "firstName": "John",
        "lastName": "Doe"
    },
    "assignedToId": null,
    "assignedTo": {
        "id": "d1eebc99-9c0b-4ef8-bb6d-6bb9bd380d01",
        "email": "john.doe@deskbird.com",
        "firstName": "John",
        "lastName": "Doe"
    },
    "customFields": [
        {
            "id": "a2eebc99-9c0b-4ef8-bb6d-6bb9bd380a02",
            "label": "What is affected?",
            "type": "shortText",
            "value": "string"
        }
    ],
    "attachments": [
        {
            "id": "91eebc99-9c0b-4ef8-bb6d-6bb9bd380901",
            "fileName": "broken-machine.jpg",
            "mimeType": "image/jpeg"
        }
    ],
    "createdAt": "2026-06-01T08:00:00.000Z",
    "updatedAt": "2026-06-02T09:15:00.000Z"
}